Refund policy

Refunds & Returns

Due to the nature of our products, all sales are final.

Our teas and herbal offerings are food-grade, consumable items and are prepared in small batches. For health, safety, and quality reasons, we are unable to accept returns or exchanges once an order has been shipped.

 

 

Damaged or Incorrect Orders

If your order arrives:

damaged

defective

or incorrect

Please contact us within 7 days of delivery at [Naturaessentia.ht@gmail.com] 

your order number

a brief description of the issue

clear photos of the item(s)

If approved, we will gladly offer:

a replacement, or

a refund or store credit, at our discretion

 

Lost or Delayed Packages

Once an order has been handed over to the carrier, Natura Essentia is not responsible for delays or lost packages caused by shipping providers.

If your tracking shows an issue, please reach out and we’ll do our best to assist you in filing a claim or locating your package.

 

Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.

Once an order enters fulfillment, it can no longer be canceled.

 

Final Notes

We pour care, prayer, and intention into every offering. If something doesn’t feel right, please reach out — we value connection and will always respond with care and integrity.